SHIPPING & RETURNS

 

 

DELIVERY INFORMATION

We are pleased to offer free deliveries to all customers based on UK mainland.

 

RESTRICTIONS

Should we feel that there may be a chance of breakage we may opt to print on safety glass. Please not this will have no impact on the overall finish of the product.

 

COURIER DELIVERY SERVICE

Please be aware that delivery by courier is to your front door. It is up to you to ensure that (particularly in the case of heavier items), you are able to move the goods from your doorstep into your house.

No claims will be accepted for inconvenience, loss etc. caused by unexpected or unavoidable delays in delivery (see Delivery Times)

 

DELIVERY TIMES

Delivery times are Monday to Friday between 7am and 8pm. We do not allow for specified deliveries is Morning or Afternoon.

 

You will receive tracking information via email so you can organise for somebody to be at the delivery address.

 

All delivery dates and times quoted are approximate as we use third party courier companies. While we make every effort to accommodate customer requests, no guarantee of time can be given.

 

IMPORTANT – ON RECEIVING YOUR PICTURE.

Do not sign for goods if you are unsure of the condition of the goods inside. When receiving your order please check the goods on delivery or mark the consignment note as *goods unchecked*

If an item looks damaged then it should be refused. DO NOT SIGN FOR DAMAGED BOXES. Failure to follow these instructions could mean that you end up with a damaged item and be unable to claim for them. The signature box that the driver will be asking you to sign confirms that you are happy with the condition please mark it as DAMAGED PACKAGE if there is any sign of damage to the outer packaging at all. Goods should always be checked in front of the delivery representative.

Faulty goods must be notified within 24 hours of receipt.

RETURNS

All products sold on our website are, by definition, 'Bespoke' and as such, return of goods are at the discretion of the seller. If we do agree to the return of a product, we reserve the right to charge a re-stocking fee of 30% of the value of your purchase.

WE RECOMMEND YOU KEEP THE ORIGINAL PACKING/BOXES THAT YOUR PRODUCT ARRIVED IN. WE CANNOT ACCEPT A RETURN IF THE PICTURE IS NOT SAFELY AND SECURELY PACKAGED IN THE ORIGINAL PACKAGING.

If The Gallery accepts a return, it is the responsibility of the customer to return the goods back to us “as new”, via an insured tracking service. Returns are to: Wallkandy, Unit 11, Bradley Mills Industrial Estate, Bradley Mills Road, Huddersfield, HD1 6PQ.

If a return of a bespoke product is accepted, in exchange for returned goods Wallkandy will offer an online credit voucher to redeem at checkout when you next make a purchase.

These terms and conditions do not affect your statutory rights.